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Frequently Asked Questions (FAQs)

 

What is the normal turnaround time for an order?  Our services are quick. If you have a photo, please email a high resolution one to us as soon as you place your paid order to service@savethedatemagic.mobi Typically the first set of proofs are emailed within 24 hours of payment. Please note that we only print and ship on business days (Monday thru Friday). We do not ship nor print on weekends or holidays.

Can I purchase a smaller quantity than 25 or other quantities other than multiples of 25?  In order to offer affordable stationery, we print in the quantities specified on our website. We think you are going to love your end product so much that you will want to keep extras for samples or memories.

Can I use my photo that is small or low resolution?We prefer to use high resolution photos on printed products or photos with 300 dpi (dots per inch) resolution. If you use photo(s) on your design, our graphic designers will request, by email, high resolution photo(s) from you. If you do not have a 300 dpi photo, we can try to scan your photo and make it larger for your design. Please keep in mind that we cannot make the photo's original resolution better by scanning it but we can try to make your photo larger for print. We do not guarantee the resolution of any photo(s) submitted to us for print. To have your image scanned, there is a one time fee of $3.99 per photo.

Can I pick custom colors for my design? Feel free to chose any color of your choice. There is no extra fee for custom colors.  Our graphic designers will work with you through the emailed proof approval process to review your color combinations on your products.

Can I chose to pay for overnight delivery or international delivery?  We do not provide overnight delivery services. The fastest shipment plan is three-four (3-4) business day RUSH. All shipping fees must be paid in full before shipment is made.

International shipping options are either seven to eight (7-8) business days or fourteen (14) business days.Once your product has been printed, we can provide international delivery services. If your mailing address is in Canada or Australia, for example, please contact us for a quote to provide for international delivery. 

Savethedatemagic utilizes third-party carriers to deliver your order and is not liable for delivery problems caused by these carriers. Savethedatemagic makes every effort to get your order to you on time.  Our track record is very impressive, however, we cannot make any guarantees about the time in transit of any shipping method you chose since it is delivered by a third-party shipping company, either USPS, Fed Ex or UPS. In the event an order is lost, misplaced or damaged while in transit, a notification of non-receipt must be sent to us via e-mail to our customer service dept. at service@savethedatemagic.mobi - please include your checkout order number.  We will investigate the shipping issue and respond within forty-right (48) hours of receipt of your email notice to us.  Please note that refused or undeliverable orders are not a valid reason for reprint or refund and reshipment of the order.  Any reprint for the reason of refused or undeliverable orders will be at the expense of the customer.  For this reason, it is imperative that you provide the correct mailing address when you checkout on our website.  Any changes to your shipping address must be provided in writing to service@savethedatemagic.mobi prior to any actual shipping or said attempt to change your shipping address will be void.


Will I receive proofs with my paid order?  
We do send emailed proof(s) to your email address that you submitted to us with your paid order for your approval before we go to print. If you have changes or additions to your order, no worries, we will be happy to send you revised email proofs until you give us your final emailed approval for print. We do not send out hard copy proofs such as paper, mailed or faxed proofs..

I am looking for a different design or theme that I cannot find on the site...  Our graphic design studio offers a wide variety of themes and backgrounds. If you do not see a background on our website that fits your event or announcement, please contact us. We might have some on file that will meet your needs that has not been posted on our website yet. Please contact us for more information..

Does any company information appear on your printed products?  We print our company logo and name on the back side of all orders with the exception of magnets. We also print them on the front side of our insert cards made for the small magnets to defray the costs involved with the die cut process used to make the insert for your small magnets into the cards.

Can I get a quote for custom work?  We will gladly provide free written quotes for custom designed products on our website. We offer all graphic design services from business cards, brochures and programs to conference materials. Please contact us for a free, no obligation quote.

What are your terms of service?  To learn more about our company policies, please click on this link for our terms of service. Thank you.

What happens to my saved account information?  All of your information, including but not limited to your: address book, photos, payment and contact information will remain in your Savethedatemagic account. PLEASE NOTE: Storing your information securely is of utmost importance to us. For more details, please review our Privacy Policy.

What credit cards are accepted? We accept Visa, Mastercard, Discover through our safe and secure credit card processing company Authorize.net.  We also accept Paypal payments.  We do not accept American Express.

What is your return policy?   We are confident that you will be happy with the quality of our products, but if for any reason you are not satisfied, please contact us so that we can determine the best way to address your concern. If you need to return your order, the entire order must be sent back to us for a full refund. Please fill out the attached form and include it in your returned package. To return your order simply mail it to the below address: Mailing Address: Savethedatemagic Attn: Returns 3706 Bobbin Brook Circle Tallahassee, Florida 32312 Once we receive your returned full order, it will be processed within 2-3 business days. After the return has been processed, you will receive credit back to the credit card used to make the purchase within 3-5 business days. Please note: Items must be returned within 30 days of receiving your order. Please contact us with any additional questions.

Visit our original site at www.savethedatemagic.com

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